Return Policy
We want you to be satisfied with what you ordered. If you are not, here is exactly how it works.
30-day returns
You may return most items within 30 days of delivery for a refund, provided they are unused, in original condition, and in their original packaging.
Items we cannot accept back
- Any product that has been worn by a pet, washed, or used outdoors
- Grooming items that have been in contact with an animal, for hygiene reasons
- Items returned without their original packaging
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or is not what the product page described, contact us within 14 days of delivery with photographs. We will replace it or refund you in full, and we cover the return shipping. You will never be asked to pay for our mistake.
How to start a return
Email us with your order number and the reason, and we will send instructions. Please do not send anything back before contacting us.
Return shipping
For change-of-mind returns, you pay the return shipping. For damaged, faulty or incorrect items, we pay it.
Refunds
Once we receive and inspect your return, we refund the original payment method within 10 business days. Refunds cover the price of the product. Original shipping charges are not refunded on change-of-mind returns.
Cancellations
Contact us as soon as possible. We can usually cancel before dispatch, but once a parcel has left the warehouse it must be handled as a return.
Contact
Email victortolbert231@gmail.com with your order number.