Contact
A person reads every message. There is no ticket queue and no chatbot.
Email us
We aim to reply within one business day. If you write over a weekend, expect Monday.
What to include
If your message is about an order, send your order number and the email you used at checkout. That is usually enough for us to answer in one reply rather than three.
If something arrived damaged or is not what the page described, attach a photo. It speeds up a replacement considerably.
What we can help with
- Where your order is, and why
- Sizing — tell us your dog's breed and chest or neck measurement and we will tell you which size to take
- Changing or cancelling an order before it is dispatched
- Returns, replacements and refunds
- Whether a product does the thing you need it to do. If it does not, we will say so.
Before you write
Delivery windows differ by product and are stated on each product page and on our Shipping Policy. Most "where is my order" questions are answered there. Our FAQs cover sizing, returns and how the multi-item discounts work.