FAQs

Shipping and delivery

What does shipping cost?
Standard shipping is $8, and free on any order over $70. Express is $15 where offered. If you order two items with different delivery windows they arrive as separate parcels, but you are only charged shipping once.

How long will my order take?
It depends on the product, and each product page states its own window. The tactical harness ships from a US warehouse — current transit estimate 8 days. The accessories ship from our overseas warehouse and take longer; plan on two to three weeks. The LED safety harness carries a lithium battery, travels on a certified service, and takes around three weeks. These are estimates, not guarantees.

Will everything arrive together?
Not always. Products ship from different warehouses, so a mixed order arrives as separate parcels, each tracked.

Offers

How do the multi-item discounts work?
Add any two items and 10% comes off the whole order. Add three and it is 15%. Both apply automatically in the cart — there is no code to enter. Two items will also usually clear the $70 free-shipping threshold.

Sizing and fit

How do I size a harness?
Measure your dog's chest girth at the widest point, just behind the front legs, and check it against the chart on the product page.

What if my dog is between two sizes?
Take the larger one. Everything we sell adjusts down at multiple points.

How should a collar fit?
Two fingers should slide flat between the collar and your dog's neck.

Using the products

Should the lead clip to the collar or the harness?
The harness, always. A collar concentrates the entire force of a pull on your dog's throat.

Is the car seat belt crash-tested?
No. It keeps your dog in one seat and out of your footwell — containment and distraction control, not crash protection. Always clip it to a harness.

Is the LED harness glow-in-the-dark?
No, and that is the better answer. Glow-in-the-dark fades within about twenty minutes. Ours is actively powered: lit for the whole walk, four modes, USB rechargeable.

Orders and returns

Can I return something?
Yes — 30 days, unused and in original packaging. If an item arrives damaged, faulty, or not as described, we cover the return shipping.

Can I cancel or change my order?
Contact us straight away. We can usually cancel before dispatch.

Do you have customer reviews?
Not yet. We are new, and we would rather show you nothing than reviews we invented.

Still stuck?

Email victortolbert231@gmail.com with your order number and a person will reply.